Terms and Privacy
The terms you agree to when you book a session or buy something here, and what happens to your personal information.
Last updated 1 October 2026
- Who you are contracting with
- What I provide
- Booking and payment
- Your right to cancel
- Rescheduling and missed sessions
- Digital products and courses
- What these services are not
- Confidentiality
- Mediation
- Liability
- Complaints and governing law
- Privacy: what I collect
- Why, and on what basis
- Health information
- Who else handles it
- How long I keep it
- Your rights
- Cookies
Massimo Stocchi, trading as Massimo.Love
Tax identification details appear on every invoice I issue and are available on request. In these terms, "I" and "me" refer to the above. "You" refers to the person booking a session, buying a product or using this website. By booking or buying, you accept these terms.
2What I provide
Individual and couple sessions in psychological work; family, civil and community mediation; professional training and CPD; and digital publications and courses.
Current prices are shown on the relevant page of this website and on the checkout before you pay. Prices are in pounds sterling. The price shown at checkout is the price you pay.
Sessions are delivered online unless we agree otherwise in writing. Mediation may be conducted online or in person by arrangement.
3Booking and payment
Payment is taken at the time of booking and confirms your booking. Payments are processed by Stripe and by PayPal. I do not receive or store your card details.
Some items are invoiced rather than bought online — currently joint mediation sessions and the Memorandum of Understanding. For these, I issue an invoice with a secure payment link, and the work proceeds once payment is received.
A receipt is issued automatically. If you need an invoice for your records, ask and I will provide one.
4Your right to cancel
As a consumer buying at a distance, you have a statutory right to withdraw from the contract within fourteen days, without giving a reason. This is separate from, and additional to, the rescheduling terms below.
For sessions and mediation. If you ask for the service to begin within that fourteen-day period and then withdraw, you pay for what has already been provided, in proportion to the whole. If no session has taken place, you receive a full refund.
For digital products and courses. These are delivered immediately. At checkout you are asked to consent to immediate delivery and to acknowledge that, once access has been given, the right to withdraw is lost. If you did not give that consent, or access was not in fact given, the fourteen-day right stands.
To withdraw, tell me so through the contact form. You do not need a particular form of words. Refunds are made by the original payment method within fourteen days of my receiving your notice.
5Rescheduling and missed sessions
- You can move a session free of charge with more than 48 hours' notice.
- Inside 48 hours the fee is not refundable, because the time has been held for you and cannot usually be filled.
- If you do not attend and do not tell me, the session is treated as held and the fee is not refundable.
- If I cancel or have to move a session, you choose between a new time and a full refund.
6Digital products and courses
When you buy a publication or course you get a personal, non-transferable licence to use it. You may not resell it, share your access, or reproduce or distribute the material.
Access is provided through the course platform and is intended to remain available for as long as the product is offered. If a product is withdrawn, I will give reasonable notice so you can download anything you are entitled to keep.
Where a course carries CPD hours, the certificate is issued on completion. CPD recognition is a matter for your own professional body; I cannot guarantee that any particular body will accept it.
7What these services are not
- Not crisis or emergency care. If you are in immediate danger or unable to keep yourself safe, contact your local emergency services or a crisis line in your country. I am not an emergency service and cannot guarantee an immediate reply.
- Not medical treatment. I do not prescribe, diagnose in place of your doctor, or provide medical advice. Nothing here replaces care from your own physician or psychiatrist.
- Not legal or financial advice. Mediation helps parties reach their own agreement. It does not replace advice from a solicitor, abogado or financial adviser, and you are encouraged to take that advice separately.
- No guaranteed outcome. Psychological work and mediation both depend on what the people involved bring to them. I undertake to work with reasonable care and skill, not to produce a particular result.
8Confidentiality
What is said in a session stays between us. There are limits, which apply in every clinical practice:
- Where there is a serious risk of harm to you or to another person, particularly a child or a vulnerable adult.
- Where a court formally orders disclosure, or the law otherwise requires it. I do not release session material on an informal request — not to a solicitor, an insurer, an employer or a family member — and if an order is made I disclose only what is actually ordered.
- Where I discuss anonymised material in professional supervision, which is a requirement of practising safely.
If a limit applies, I will tell you wherever it is safe and possible to do so.
9Mediation
- Mediation is voluntary. Any party may end it at any point, and so may I.
- I am neutral. I do not act for either party and I do not advise either party.
- Mediation is conducted without prejudice. What is said cannot be used in later proceedings, except where disclosure is required by law.
- The MIAM fee is deducted from your first joint session if you proceed.
- A Memorandum of Understanding records what was agreed. It is not a court order. Your legal advisers can tell you how to make it binding if that is what you want.
- Mediation is currently offered as a WTA (Working Towards Accreditation) mediator under professional supervision. This is stated openly on every mediation page of this site.
10Liability
I carry professional indemnity insurance appropriate to this work.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, my liability in connection with any service is limited to the amount you paid for it.
I am not liable for failures caused by events outside my reasonable control, including interruptions to internet or platform services.
11Complaints and governing law
If something has gone wrong, tell me first. Use the contact form to tell me what happened and what you would like done about it. I will acknowledge within five working days and respond substantively within thirty days.
If the matter concerns mediation practice, you may also raise it with the professional body under whose supervision the mediation was conducted.
These terms are governed by Spanish law. As a consumer you may bring proceedings in the courts of your own country of residence, or in the courts of Málaga, Spain.
I am the data controller for the information described here. My details are in section 1 above. If you have a question about any of it, use the contact form.
12What I collect
- When you book or enquire: your name, email address, phone number if you give it, and what you tell me about why you are getting in touch.
- When you become a client: a short written summary of each session. I do not keep verbatim notes, recordings or transcripts.
- In mediation: the information both parties provide, position statements and documents, and the record of sessions.
- When you buy something: your name, email, billing details and what you bought. Card details go directly to the payment processor and I never see them.
- When you subscribe: your name and email address.
- When you visit this site: standard technical information, covered under cookies below.
13Why, and on what basis
| What for | Legal basis |
|---|---|
| Arranging and delivering sessions, mediation and purchases | Performance of our contract |
| Keeping a short summary of each session | Necessary for providing care, Article 9(2)(h), and my legitimate interest in continuity of the work |
| Tax, accounting and invoicing | Legal obligation |
| Sending you occasional writing by email | Your consent, withdrawable at any time |
| Keeping the website working and secure | Legitimate interests |
| Establishing or defending a legal claim | Legitimate interests, and Article 9(2)(f) |
I do not sell your information, and I do not share it for anyone else's marketing.
14Health information
Information about your mental and physical health is a special category of personal data and is treated accordingly. I hold it because it is necessary for providing health care, under Article 9(2)(h) of the GDPR, and I am subject to a professional duty of confidentiality.
Summaries are kept securely, separately from marketing data, and are accessible only to me. They are not shared with anyone — not with your GP, your insurer, your solicitor or your family — unless you ask me in writing to share them, or a court formally orders it.
15Who else handles it
- Kajabi — this website, checkout, course delivery and the email newsletter.
- Stripe and PayPal — payment processing.
- Zoom — video sessions. Sessions are not recorded unless every participant agrees in advance.
- My accountant — invoices and financial records, for tax purposes.
Each of these is bound to process your information only on my instructions. Some are based outside the European Economic Area, mainly in the United States; those transfers rely on the European Commission's Standard Contractual Clauses or an adequacy decision.
16How long I keep it
- Session summaries: for five years after our last session, then deleted. That period is my own professional policy, not a legal requirement imposed on me.
- Mediation files: six years from the close of the process.
- Financial records: as long as Spanish tax law requires.
- Enquiries that go nowhere: twelve months.
- Email subscribers: until you unsubscribe, and for a short period afterwards to make sure you stay unsubscribed.
17Your rights
You can ask me to give you a copy of what I hold, correct it, delete it, restrict what I do with it, or send it to someone else. You can object to processing based on legitimate interests, and you can withdraw consent to emails at any time — every email has an unsubscribe link.
Some rights have limits. I cannot delete a summary while it is the subject of a formal legal request, and I cannot delete one party's contribution to a mediation file without affecting the other party's record.
Use the contact form to exercise any of these. I will respond within one month.
If you are unhappy with how I have handled your information, you can complain to the Spanish data protection authority, the Agencia Española de Protección de Datos, at aepd.es, or to the supervisory authority where you live.
18Cookies
This site uses cookies that are necessary for it to work — keeping you logged in, remembering what is in your basket, and keeping the checkout secure. It also uses analytics cookies that tell me which pages people read, in aggregate.
You can block or delete cookies through your browser settings. Blocking the necessary ones will stop parts of the site working, including checkout.
If anything here is unclear, ask. Ask through the contact form and I will explain it in plain terms — these pages exist to be understood, not to be got past.