CLINICAL TERMS AND CONDITIONS

Massimo.Love
Dr Massimo Fontana

These terms apply to all therapy, coaching, and psychological services provided by Dr Massimo Fontana, operating as a self employed practitioner based in Spain.

By booking or attending a session, you agree to these terms.

1. Scope of Services

All services are delivered online via secure video conferencing platforms.

Services are intended for adults aged 18 and over.

The work provided includes psychological therapy, sexology, relational work, and performance psychology. It is not a substitute for emergency psychiatric or medical care.

If you are experiencing a mental health crisis or are at risk of harm, you must contact local emergency services in your country immediately.

2. Professional Boundaries

Online therapy has limitations. It may not be appropriate for:

• Individuals requiring acute psychiatric intervention
• Individuals experiencing active psychosis
• Individuals in immediate risk situations

Dr Massimo Fontana reserves the right to refer you to alternative services if online therapy is not clinically appropriate.

3. Confidentiality

All sessions are confidential.

Confidentiality may only be broken where legally or ethically required, including:

• Risk of serious harm to yourself or others
• Safeguarding obligations
• Court order or legal requirement

Clinical supervision may occur as part of professional best practice. In such cases, identifying details are removed wherever possible.

4. Fees and Payment

Sessions are payable in advance.

Payment methods accepted:

• Card payment
• Bank transfer

Sessions are confirmed once payment is received.

Failure to pay in advance may result in cancellation of the appointment.

5. Cancellation Policy

At least 48 hours notice is required to cancel or reschedule a session.

Cancellations made with less than 48 hours notice are chargeable in full.

Missed sessions without notice are chargeable in full.

Exceptions may be made in cases of genuine emergency at the discretion of the practitioner.

6. Online Session Conditions

You are responsible for:

• Ensuring a private, uninterrupted space
• A stable internet connection
• Using secure devices

Sessions must not be recorded without explicit written consent.

Dr Massimo Fontana will not record sessions unless agreed in writing.

7. Clinical Responsibility

Therapy is a collaborative process. Outcomes depend on many factors including engagement, openness, and application of insights outside sessions.

No guarantees are made regarding specific results.

You remain responsible for decisions made in your personal, professional, or relational life.

8. Jurisdiction

These services are provided from Spain.

This agreement is governed by Spanish law and applicable European Union regulations.

Disputes shall be resolved under Spanish jurisdiction.

9. Changes to Terms

Terms may be updated periodically. Continued engagement in services indicates acceptance of the current version.

 

DIGITAL PRODUCTS REFUND POLICY

Massimo.Love
Operated by Dr Massimo Fontana (Self Employed, Spain)

This policy applies to all digital products sold through www.massimo.love, including online courses, digital workbooks, downloadable guides, e-books, structured programs and other non-physical content.

1. Nature of Digital Content

All digital products are delivered electronically and are accessible immediately after payment.

By purchasing any digital product, you acknowledge that you are purchasing intangible digital content supplied online.

2. Waiver of Right of Withdrawal

For customers within the European Union, the right of withdrawal under Directive 2011/83/EU (Consumer Rights Directive) normally allows cancellation within 14 days.

However, this right does not apply once:

• Immediate access to digital content has been granted
• Downloading or streaming has begun
• The product has been accessed

By completing your purchase, you expressly consent to immediate delivery and acknowledge that you waive your statutory right of withdrawal once access is provided.

For customers outside the EU, digital purchases are considered final once delivered.

3. Refund Eligibility

Refunds are only granted in the following circumstances:

• Duplicate or accidental payment
• Incorrect charge amount
• Verified technical failure preventing access that cannot be resolved
• Unauthorised card use (subject to verification)

Refunds are not provided for:

• Change of mind
• Failure to complete the product
• Dissatisfaction based on personal preference
• Misunderstanding of product scope
• Failure to implement or apply the material

Due to the nature of digital delivery, once access is granted, the product cannot be “returned.”

4. Technical Support

If you experience access issues, you must contact support before initiating any payment dispute. Reasonable assistance will be provided to restore access.

5. Chargebacks

Initiating a chargeback without first contacting support to resolve the issue may result in:

• Immediate suspension of access
• Removal from future purchases
• Recovery of chargeback fees where legally permitted

6. Governing Law

This policy is governed by Spanish law and applicable European Union regulations. Where local consumer protection laws provide additional mandatory rights, those rights remain unaffected.

 

WEBSITE TERMS AND CONDITIONS

Massimo.Love
Operated by Dr Massimo Fontana (Self Employed, Spain)

These Terms and Conditions govern your use of www.massimo.love and any associated digital content, services, or materials.

By accessing this website, you agree to these terms.

1. About the Website

This website is operated by Dr Massimo Fontana, a self employed psychologist and sexologist based in Spain.

The website provides:

• Information about psychological and sexology services
• Online booking facilities
• Digital products and resources
• Articles and educational content

This website does not provide emergency medical or psychiatric services.

2. Eligibility

This website and associated services are intended for individuals aged 18 years or older.

By using this website, you confirm that you are at least 18 years of age.

3. No Medical Advice

The information published on this website is for educational and informational purposes only.

Content does not constitute medical, psychiatric, or emergency advice and should not be relied upon as a substitute for professional medical treatment.

If you are experiencing a mental health crisis, you must contact local emergency services in your country.

4. Online Services

Therapy and psychological services are delivered online.

The website does not guarantee suitability of services for every individual. The practitioner reserves the right to decline or discontinue services where clinically appropriate.

5. Intellectual Property

All content on this website, including but not limited to:

• Text
• Articles
• Course material
• Digital downloads
• Branding
• Frameworks
• Models

is the intellectual property of Dr Massimo Fontana unless otherwise stated.

Content may not be copied, reproduced, distributed, modified, or republished without prior written permission.

Purchase of a digital product grants a personal, non-transferable licence for individual use only.

6. Digital Products

Digital products are governed by the separate Digital Products Refund Policy.

Access to purchased content is granted upon payment.

Sharing login details or distributing digital content without permission is prohibited.

7. Limitation of Liability

Use of this website is at your own risk.

While reasonable care is taken to ensure accuracy, no guarantee is made that content is free from errors or omissions.

To the maximum extent permitted by applicable law, Dr Massimo Fontana shall not be liable for any indirect, incidental, or consequential loss arising from use of this website.

Nothing in these terms limits liability where it cannot legally be excluded under Spanish or EU law.

8. External Links

This website may contain links to third party websites.

No responsibility is accepted for the content, privacy practices, or availability of third party sites.

9. Changes to Terms

These Terms and Conditions may be updated at any time.

Continued use of the website constitutes acceptance of the current version.

10. Governing Law

These Terms and Conditions are governed by Spanish law and applicable European Union regulations.

Where local consumer protection laws provide mandatory rights, those rights remain unaffected.

 

PRIVACY POLICY

Massimo.Love
Operated by Dr Massimo Fontana (Self Employed, Spain)

This Privacy Policy explains how personal data is collected, used, stored, and protected when you visit www.massimo.love or engage in psychological services provided by Dr Massimo Fontana.

Services are provided in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
• UK GDPR (where applicable)
• Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD)

Confidentiality is central to psychological practice. Your data is handled with care, discretion, and in accordance with professional and legal obligations.

1. Data Controller

The Data Controller responsible for your personal data is:

Dr Massimo Fontana
Self-employed practitioner
Based in Spain
Professional contact email: [Insert email address]

For any data protection enquiries, you may contact the above email address.

2. What Personal Data Is Collected

Depending on your interaction with this website and services, the following categories of personal data may be collected:

Identity Data
Name and date of birth.

Contact Data
Email address, telephone number, billing address.

Payment Data
Payment details processed via secure third-party payment providers (card or bank transfer). Full card details are not stored by the practitioner.

Clinical Data
Information relevant to therapy or psychological services, including mental health, relational, and sexual health information.

Technical Data
IP address, browser type, device information, and website usage data collected via cookies.

Clinical and health information constitutes special category data under Article 9 GDPR.

3. Lawful Basis for Processing

Personal data is processed under the following lawful bases:

Contractual Necessity
To provide therapy services or digital products requested by you.

Legitimate Interests
To operate and improve the website and services.

Legal Obligation
To comply with tax, regulatory, and safeguarding requirements.

Explicit Consent
For processing special category health data within therapeutic work and for session recording where applicable.

4. Confidentiality and Clinical Records

All therapy sessions are confidential, subject to legal and ethical exceptions, including:

• Risk of serious harm to yourself or others
• Safeguarding obligations
• Legal requirement or court order

Clinical notes are stored securely and access is restricted.

Professional supervision may occur as part of best practice. Identifying details are minimised wherever possible.

5. Session Recording and Transcription

Where explicitly agreed in advance, therapy sessions may be recorded in audio and video format for the purpose of:

• Generating accurate transcripts
• Supporting therapeutic continuity
• Enhancing reflective integration

Recording occurs only with explicit written consent.

Session recordings and transcripts constitute special category health data under Article 9 GDPR.

Data Processing and International Transfer

Recordings are processed using a third-party transcription provider (currently Fathom), acting as a Data Processor on behalf of Dr Massimo Fontana.

This provider may store or process data outside the European Union, including in the United States.

Where international transfers occur, appropriate safeguards are relied upon, including Standard Contractual Clauses or other lawful mechanisms required under GDPR.

By consenting to recording, you expressly acknowledge and consent to this international data transfer.

Data Security

Recordings are encrypted in transit and stored on secure platforms. Access is restricted to the practitioner and the client.

Recordings are not used for marketing, publication, training, or artificial intelligence model development.

Retention and Deletion

Audio and video recordings are permanently deleted within 30 days of the session date.

Transcripts may be retained where clinically necessary in accordance with professional record-keeping standards.

You may withdraw consent to recording at any time. Withdrawal applies to future sessions only and does not affect access to therapy services.

6. Data Sharing

Personal data is not sold or shared for marketing purposes.

Data may be shared with:

• Secure payment processors
• Professional supervisors
• Accountants or regulatory authorities where legally required

All third parties are required to comply with data protection law and maintain confidentiality.

7. Data Retention

Personal and clinical data is retained only for as long as necessary to comply with professional, legal, and tax obligations.

Clinical records are retained in accordance with applicable professional and legal standards in Spain.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where legally permissible)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact the Data Controller via the email listed above.

If you are located in Spain, you may lodge a complaint with the Agencia Española de Protección de Datos (AEPD).

If you are located in the United Kingdom, complaints may be directed to the Information Commissioner’s Office (ICO).

9. Cookies

This website uses cookies to enhance functionality and analyse traffic.

You may manage cookies through your browser settings.

A separate Cookie Policy provides further information.

10. Changes to This Policy

This Privacy Policy may be updated periodically.

Continued use of the website indicates acceptance of the current version.